So after two more calls to Orcon they have finally submitted a request to get a Chorus/Telecom engineer out to my place (I have no idea what happened the the request I was told they submitted the first time I rang them after the service stopped working altogether on the 31st of last month !).
I can tell this because I got an (automated) email to my Orcon account saying I can expect my service to be connected on the 22nd of this month. That’s pretty useful when I can’t read my email at home, right?! At least I can use web mail to access that account from work.
I won’t hold my breath for the fix however, since I’ve had this email at least twice before with no solution actually arriving.
I’d change ISP’s but since the problem appears to be roadside I’m not sure it will help. I think it it gets to 6 months without a solution though I will change, but so it feels like I’m getting something done about it. Of course, at the point the question will be which ISP do I choose…